Interaction Agent

• Accepted
• Agent Consult Time
• Agent Conversation Time
• Agent CSAT
• Agent Customer Hold Abandons
• Agent Focus Time
• Agent Handle Time
• Agent Hold Time
• Agent Holds
• Agent ID
• Agent Initiated Customer Hold Time
• Agent Initiated Customer Holds
• Agent Name
• Agent Time To Answer
• Agent Transfer Time
• Agent Transferred
• Agent Transfers
• Agent Talk Time
• Conversation End Timestamp
• Conversation Start Timestamp
• Disposition Code
• Disposition ID
• Interaction Agent ID
• Interaction ID
• Last Agent Disconnect
• No Reply Time
• Queue Name
• Tenant ID
• Tenant Name
• Work Accepted
• Work Accepted Time
• Work Offer Canceled
• Work Offer Disconnect Time
• Work Offer Time
• Work Offered
• Work Rejected Time
• Work Rejected
• Wrap Up Time